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Royal Mail, using their tracked 24 and 48 hour services. You'll get a tracking number by email as soon as your order is on its way.
Fast. Order before the evening and it goes out that same evening. Order later and it goes out first thing the next morning. GUYSTUFF is a one-person operation, I work full time and pack and post every order myself, weekends included, so there's no warehouse queue to wait behind.
Once your order has shipped, I'll email you a tracking number and a link to follow it on the carrier's site. You'll get updates as it moves, right up to delivery.
Not yet, UK only for now. I'm looking at expanding, but for the moment I can only ship within the UK.
Yes, as long as it hasn't shipped yet. Message me as soon as possible with your order number and the correct details and I'll update it before it goes out. Once it's shipped, I can't change it.
Get in touch as soon as you notice and I'll chase it down with the carrier myself, then get you sorted with a replacement or a refund.
GUYSTUFF products are personal care items, so once a bottle's been opened or used I can't accept it back, same as most shower gels and cosmetics. If your order turns up damaged, faulty, or wrong, that's a different story, I'll sort it.
There's nothing to send back for a used product, I just need to see what went wrong. Email jamie@guystuffuk.com with your order number and a photo of the damage or the incorrect item, and I'll get a replacement or refund sorted.
Get in touch as soon as you spot it, jamie@guystuffuk.com, with a photo and your order number. I'll get it fixed, whether that's a replacement or a refund.
Once a damaged or incorrect order is confirmed, the refund is processed straight away. It usually takes a few business days to land back with your bank, depending on them rather than me.